Frequently Asked Questions

FAQ

Please review our frequently asked questions section, where we've provided comprehensive answers to assist new visitors and users in obtaining information easily and conveniently.

What are the official call center operating hours?: The call center operates 24/7 on the number 600525252, all days of the week.
How can I book a taxi from outside the country to ensure it's available upon my arrival at the airport?: Taxi reservations cannot be made from outside the country. Taxis are readily available at Sharjah International Airport 24/7, all year round.
Can I send a complaint, suggestion, or report of lost items via email?: Complaints, suggestions, or lost item reports can be submitted through the Sharjah Roads and Transport Authority website.
What should I do if I'm not satisfied with the complaint resolution?: The call center forwards the complaint to the Customer Service Department of the Roads and Transport Authority to inquire about the steps taken regarding the complaint.
What is the expected response time for a submitted complaint?: The center contacts the complainant and responds within 48 hours from the time of complaint submission (official working days).
What are the appropriate procedures when something is lost?: You can register a report by calling the call center at 600525252 or via the website for the lost item. Provide necessary information such as (vehicle number, time and location of loss, trip value, item details) to facilitate the search and retrieval.
Is there a dedicated taxi service for people with disabilities?: Yes, dedicated vehicles are available and can be requested by calling 600525252.
What service is provided for women?: Qualified female drivers have been provided by the center for women's taxi service, targeting women and children. The women's taxi vehicles have been designed uniquely, incorporating feminine touches and specific colors to make them distinctive. Additionally, a formal uniform has been designed for female drivers, aligning with the feminine nature of the service.
How are complaints handled?: Individuals, companies, or entities can file complaints through the call center at 600525252 or the website, provided sufficient data is available for complaint registration (vehicle number, location and time of loss, trip value, item details). The complaint is investigated, the driver is notified or penalized in case the complaint is substantiated to avoid recurrence.